Use GeneX to capture shoppers, answer product questions, recover abandoned carts, send order updates, and bring customers back through WhatsApp.
A simple WhatsApp commerce flow that turns store traffic into guided conversations and brings buyers back when they drop off.
Shoppers arrive from ads, social channels, your online store, or QR codes.
→GeneX opens a WhatsApp conversation instantly and keeps the buying journey moving.
→Guide customers toward the right product, offer, size, or checkout path.
→Bring shoppers back when carts, vouchers, or purchase decisions are left unfinished.
→WhatsApp eCommerce integration connects your online store, customer conversations, and GeneX automation. Instead of handling product questions, order updates, and support manually, your team can guide shoppers before, during, and after purchase.
Website visitor moves into a WhatsApp conversation.
Suggest product, offer, checkout link, or human handoff.
Confirm purchase, share tracking, support delivery, and request reviews.
GeneX helps you capture demand, guide purchase decisions, recover lost revenue, and continue the relationship after checkout.
Turn store visitors, ad clicks, QR scans, and social traffic into WhatsApp conversations your team can qualify, guide, and convert.
Best for stores that get traffic but lose shoppers before checkout, product questions, or support handoff.
Send timely WhatsApp reminders when shoppers leave items behind, skip a voucher, or need help completing checkout.
Help shoppers find the right item with guided questions, size help, product suggestions, and personalized recommendations.
Let customers claim discounts, receive coupon codes, and redeem offers directly inside the WhatsApp conversation.
Keep customers informed with confirmations, payment status, delivery progress, tracking links, and purchase updates.
Ask for feedback after delivery, collect quick replies, and respond faster when a customer needs support.
GeneX can handle repetitive eCommerce conversations while your team focuses on high-value customers, urgent issues, and bigger sales opportunities.
Trigger a WhatsApp follow-up when a shopper leaves checkout.
Ask guided questions and suggest the right product path.
Send order progress and tracking updates in chat.
Remind customers when it may be time to buy again.
WhatsApp is not just for pre-sale questions. GeneX helps you continue the customer journey with support, reviews, loyalty, and lifecycle campaigns.
Send purchase confirmation, payment status, and a helpful next-step message.
Share tracking updates and let customers ask delivery questions without opening email.
Send product instructions, answer FAQs, and route complex issues to the right team member.
Collect feedback, encourage reward redemption, and send personalized reorder messages.
Use GeneX to answer FAQs, qualify customer issues, transfer complex conversations to live agents, and keep support inside a mobile-first channel your customers already understand.
Use WhatsApp to make customer journeys faster without replacing the systems your store already depends on.
Yes. GeneX can trigger WhatsApp reminders, send checkout links, answer objections, and help shoppers complete their purchase.
Yes. You can use WhatsApp conversations for size questions, product recommendations, stock checks, delivery estimates, and guided product discovery.
No. GeneX handles repetitive questions and routing, while live agents can take over when customers need personal or complex support.
Yes. GeneX can support transactional communication such as order confirmations, delivery updates, tracking messages, and post-purchase follow-ups.
Yes. You can send loyalty updates, reward reminders, reorder prompts, product lifecycle offers, and review requests through WhatsApp.
Connect your eCommerce store to WhatsApp and manage product questions, abandoned carts, order updates, customer support, and repeat-purchase campaigns from one connected platform.
