Customer clicks
A customer starts a WhatsApp chat from your website, ad, QR code, or social media.
Manage customer chats, sales conversations, support messages, and marketing campaigns from one simple platform. Automate replies, capture leads, organize conversations, and give customers a faster way to reach your business.
Amina — New enquiry
● Active on WhatsApp
Automation
Reply sent
WhatsApp integration allows your business to connect WhatsApp with GeneX. Instead of managing messages manually from one phone, your team can handle conversations, send updates, automate replies, and organize leads from one place.
One device, scattered chats, slow handoffs, and limited visibility.
Team inbox, automation, campaigns, and lead tracking in one place.
Connect WhatsApp
Organize conversations
Automate follow-up
Respond faster, manage conversations with your team, capture more leads, and create a smoother customer experience without losing the simplicity of WhatsApp.
Allow multiple team members to handle WhatsApp chats, assign conversations, manage customer context, and respond faster from one shared inbox.
Use WhatsApp links, QR codes, websites, social media, or ads to bring customers into conversations and turn enquiries into sales opportunities.
Set up automatic replies, reminders, follow-ups, promotions, and personalized messages to save time and improve engagement.
Use WhatsApp for customer service, sales, marketing, reminders, and follow-up communication without creating messy manual workflows.
A customer starts a WhatsApp chat from your website, ad, QR code, or social media.
The conversation is saved, tagged, and added to the right queue or workflow.
Automated responses answer common questions and collect important details.
Your team can assign, respond, and manage the conversation when needed.
GeneX sends reminders, updates, campaigns, and next-step messages automatically.
Manage customer support conversations while controlling team access and protecting important customer information.
GeneX helps every team use WhatsApp as a faster, more organized customer communication channel.
Manage questions, complaints, updates, and service requests from one shared inbox.
Capture interest, qualify leads, send product details, and follow up with prospects.
Send promotions, reminders, reactivation messages, and personalized updates.
Automate appointment reminders, order updates, payment reminders, and next steps.
Use this section to answer common questions and remove objections before visitors contact your team.
Yes. GeneX is designed to help teams manage WhatsApp conversations together from one shared workspace instead of relying on a single phone.
Yes. You can use GeneX to automate replies, reminders, follow-ups, campaigns, and routing workflows based on the customer conversation.
Yes. You can use WhatsApp links, QR codes, websites, social media, and ads to bring customers directly into conversations and convert enquiries faster.
No. GeneX helps your team respond faster and automate repetitive work while still allowing human agents to take over important conversations.
Connect WhatsApp to GeneX and manage support, sales, marketing, and customer communication from one connected platform.